We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

Received your latest Muscle Machine 'fits but something's not quite right? No problem!*

Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, musclemachine.co or our Muscle Machine App, and are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

• All Underwear & Swimwear can't be returned for hygiene reasons.
• Socks can be returned if they are sealed in their original packaging.
• All bottles are non-returnable due to hygiene reasons.
• Personalised items can't be returned.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.

The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately!

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Exchanges are currently not available on our New Zealand and Rest of World stores.

Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

You should receive an email within a few minutes of your friend placing their first order $50+ via our app*.

There’s no limit to the number of people you can refer! Share your referral link with as many people as you like, and you'll receive the reward for each of them that place their first order of $50+... so get sharing!*

If your friend places an order, but then cancels the order, neither you or your friend will qualify for a reward. Only completed purchases, for new customers, of $50+ will qualify for a reward.

Refer a friend codes have a 60-day expiry from the date of issue, so be quick!

Only one code can be entered at checkout at one time, therefore if you've already used another code, you'll be unable to add your refer a friend code. Refer a friend codes are unable to be stacked as a result.

All your friend needs to do is click on the referral link you send them, enter their email address, and they'll receive an email with their reward to use on their first order of $50+ with us.